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Author Topic: License issue of DSSR  (Read 29065 times)

Offline Warren

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License issue of DSSR
« on: April 22, 2021, 06:36:48 am »
Hello,

I would like to download the DSSR for some analysis, so I tried to request the license from https://columbia.resoluteinnovation.com/. However, it stuck for some reason.

I tried different laptop and also tried resubmission but failed. So I would like to consult how I could deal with this issue?

Best,
-Warren
« Last Edit: April 22, 2021, 06:58:31 am by Warren »
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Offline Warren

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Re: License issue of DSSR
« Reply #1 on: April 22, 2021, 06:39:35 am »
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Offline xiangjun

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Re: License issue of DSSR
« Reply #2 on: April 22, 2021, 09:59:21 am »
Hi Warren,

Thanks for reporting the DSSR downloading issue from CTV. Here is what I heard from them:

Quote
ResoluteAI has stopped working, isn’t allowing us to fix it, and we are working on an alternative. I will be in touch with a timeline as soon as I have one. Apologies, I know this is a big issue and it’s my top priority to fix.

I will post back when the issue is resolved.

Best regards,

Xiang-Jun
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Offline Warren

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Re: License issue of DSSR
« Reply #3 on: April 22, 2021, 03:17:28 pm »
Dear Dr. Lu,

Thank you so much!

Best,
Weiwei
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Offline xiangjun

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Re: License issue of DSSR
« Reply #4 on: April 26, 2021, 09:37:13 am »
Hi Weiwei,

DSSR downloading from CTV should work again now. Please have a try and let us know how it goes.

Best regards,

Xiang-Jun
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Offline Warren

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Re: License issue of DSSR
« Reply #5 on: April 28, 2021, 02:30:10 pm »
Dear Dr. Lu,

It works now. Thank you so much!

Best,
Weiwei
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Created and maintained by Dr. Xiang-Jun Lu [律祥俊] (xiangjun@x3dna.org)
The Bussemaker Laboratory at the Department of Biological Sciences, Columbia University.