Thanks for your follow-up. Could you please install the 3DNA v2.3.4-2018nov06 so we are playing with the same version? Here are my results using the 64-bit Linux version, with the structure004.pdb file you emailed me. In my hand, 3DNA works as expected.
x3dna@tstx [2035] find_pair structure004.pdb | analyze
handling file <structure004.pdb>
Time used: 00:00:00:01
This structure has broken O3' to P[i+1] linkages
Time used: 00:00:00:03
x3dna@tstx [2036] x3dna_utils cp_std BDNA
x3dna@tstx [2037] rebuild -atomic bp_step.par 3dna-str04.pdb
xyz coordinate under f8.3 limit. reset origin to minimum xyz coordinates
Time used: 00:00:00:01
The bp_step.par and an image of 3dna-str04.pdb are attached.
Please repeat the commands above and post back your results.
Xiang-Jun