3DNA Forum

Questions and answers => General discussions (Q&As) => Topic started by: helm8312 on June 17, 2012, 02:25:45 am

Title: Download link for 3DNA v2.1beta
Post by: helm8312 on June 17, 2012, 02:25:45 am: Dear Xiang-Jun,

I have registered on your x3dna forum and would like to download the 3DNA v2.1beta version. But instead I got the following error message. Could you please help me out? Thanks in advance.

Yuan

Forbidden

You don't have permission to access /downloads/beta/x3dna-v2.1beta-cygwin-win-2012jun06.tar.gz on this server.
Apache/2.2.14 (Ubuntu) Server at x3dna.bio.columbia.edu Port 80
Title: Re: Download link for 3DNA v2.1beta
Post by: xiangjun on June 17, 2012, 09:27:30 am: Hi Yuan,

Thanks for your interest in 3DNA. This is the first time I hear of any download issue since the new mechanism was established in March 2012. To double check, I've just login as an ordinary user and clicked the five download links for the v2.1beta version without any problem.

In the "Download instructions (http://forum.x3dna.org/site-announcements/download-instructions/)", I originally wrote "Note that you must register and login to see the download section." Maybe it is still not that clear, but the system is set up such that users must click the links at URL http://forum.x3dna.org/downloads/3dna-download/ to download. To avoid possible ambiguity, I've just refined the publicly accessible download instruction accordingly.

Have a try, please let me know how it goes.

Xiang-Jun
Title: Re: Download link for 3DNA v2.1beta
Post by: helm8312 on June 17, 2012, 12:10:10 pm: Dear Xiang-Jun,

Thanks for your quick reply. I do not know how this was only happening to me, but that is exactly what I have tried, using three different browsers. In all cases, the link for all versions led to complaint about forbidden act. At the end, I tried to ssh to my campus linux workstation and it finally works. Do you think this is because my off-campus IP is blocked somehow by your server for downloading? Anyway, this is just for your reference.

Thanks again,

Yuan
Title: Re: Download link for 3DNA v2.1beta
Post by: xiangjun on June 17, 2012, 12:37:06 pm: Thanks for sharing your experience with the issue of downloading 3DNA and how you solved it. I've just checked the x3dna.bio.columbia.edu server hosting the download files; neither of the IP addresses you used is blocked. So I still cannot figure out where the problem could be, but I am glad that you reported it. Any similar problems for other users?

Anyway, I am glad that you've now successfully downloaded 3DNA. If you meet any problem in using the software, please do not hesitate to post back on the forum.

Xiang-Jun